Last updated: November 2026
Thank you for buying from Missional Coaching. I want you to feel good about your purchase. Because our products are digital downloads, I can’t take them back the way a store takes back a book. So here is how I handle refunds.
If something is wrong with your file
If your download link doesn’t work, the file won’t open, or you received the wrong product, email me at greg@missional.coach. I’ll fix it right away. If I can’t fix it, I’ll refund you in full.
If the product isn’t what you hoped for
If you’re not satisfied, email me within 14 days of your purchase and tell me what didn’t work for you. I review each request personally and will usually offer a refund. I’d also like to hear what would have made it more useful.
How to request a refund
Email greg@missional.coach with your name, the email address you used to order, and your order number. I’ll reply within two business days.
How refunds are paid
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the credit. Any sales tax you paid on the purchase is refunded with it.
Please note
After a refund, your download access ends. Please delete any copies you saved. Sharing or reselling our materials isn’t permitted, and refunds can’t be given when a product has been shared or redistributed.
Questions
I’m glad to talk it through. Write to greg@missional.coach.
Greg Ellis
Missional Coaching